CASE STUDY: TAVAKOL

“If I had not seen it there is no way I would believe these are the same doors. They now work so well. It’s amazing the difference a proper installation can make.”

– MRS TAVAKOL

CLIENT BRIEF:

Our client had a stainless steel mesh (similar to our SecureView) product installed onto a new home in 2006. They spent almost $20,000 on quite large sliding doors and screens to all windows and doors. Unfortunately all of their big stacker sliding doors were not installed correctly. In our clients words; “These doors are useless. We’ve paid good money and they are so bad we can’t use them.”

In essence – This is a clear case where a great product has been measured and installed so poorly as to render the finished product virtually unusable.

THE PROBLEMS AND SOLUTIONS:

WHEELS – All doors were measured about 5mm too short but this could be taken up by fitting good-quality wheels with 10mm of adjustment. We changed all door wheels with new highquality Kegler stainless bearing security-door wheels.

LOCKS – Misalignment of the doors resulted in three locks being broken. We replaced these locks with our Austral triple locks.

INTERLOCKS – There was far too much “slop” in the doors, which made them useless as security doors. We installed super heavy-duty interlocks and used our SecureView 9mm window frame as the female interlock accepting channel. We also installed a super heavy duty 20mm interference Frame interlock with a minimum of 11 tamper resistant screws (instead of 5) down the back of each door. Out of all the problems and fixes this improvement made the biggest difference as far as good security is concerned.

TOP CHANNEL – Canoe buttons (glide buttons) were installed on both sides of the doors at the top so the top wheels would stay on the track and the doors would slide silently.

BUG STRIPS – Bug strips were installed to the bottom of all doors, and minimise the insect invasion.

BARRELS – This is where the key slides in. There are two main types of barrels; disc and 5 pin. We use disc for basic diamond grilles or in our insect screen doors. We use 5-pin (C4 keyway) barrels to all other doors and especially in the SecureView premium products. We replaced all their existing disc barrels with 5-pin barrels.

MAINTENANCE – We did basic maintenance to other door locks using Graphite Powder. You can also use Silicon Spray but not grease or WD40, RP7 or any dewatering fluids as they attract dust and prematurely wear lock internals.

CONCLUSION

The Tavakol’s cannot believe these are the same doors. And they finally feel they have the security and quality fittings they initially wanted.

Fantastic company

This company is fantastic and particularly Haly . I’ve just had all my screens on my sliding doors replaced and some door rollers and Haly was exceptional – highly competent very pleasant gentleman – great value service and product. I would highly recommend this company. 8RD

December 12, 2017
Sharnie Makinson

Outstanding service and value

Just wanted to say how very happy we are with Starline. Prompt, we had a quote in no time and they were very patient while we got body corporate appproval. Installation was right on time and we’re very happy with the quality of the finish and the product. A huge thank you to Hale for his outstanding customer service!

November 30, 2017
Jennyr

Excellent service

I am very happy with the service and quality of the product when I had security screens installed. Ben and Robbie were fantastic and answered all of my questions promptly. I have a 110 year old house which is not completely square and to make sure the screens fit perfectly, Chris came and fitted the build out before he did the final measure so he could take into account any anomalies when he made the doors. Chris even cleaned up everything before he left. I’m very happy with Starline and will definitely call them again when I need more screens.

July 16, 2014
D Miller

Excellent Service and Product

I found Starline very helpful and professional. When comparing quotes Ben was able to offer me comparable quotes in terms of perforated vs woven secureview screens which was great as I got the higher quality woven screens where I wanted the view totally maintained and the lesser cost perforated ones where I wanted an asthetic appearance at the front of the house but having a darker view was not an issue. They were the only company to be able to offer me this choice. Received the quote within a week of my email request. Had Ben come and talk to me and do a check measure within a week of calling them back to accept the quote and had the installation within three weeks as promised. The guys rang and confirmed that morning, turned up as expected and worked quickly and efficiently. The product looks great and of the four quotes I received this was the best priced for comparable products and in one instance the identical product. I had a privacy screen and flyscreens previously put in by another company who stuffed me around no end – hence why they did not get this job. No issues at all Starline and I will be getting you to quote on my custom front door screen shortly and do the screens for the extension once its built!

July 16, 2014
D Miller

Happy customer

Ben and his team did a great job on providing us with security screens. We have an architecturally designed house and were worried that the screens would ruin the look that the architect had craftfully created. We were able to work with Ben to find solutions that looked great and were functional. Ben’s recommendation of colour choice was also spot on. The building team cleaned up after themselves and returned to fix minor issues, but ones that would have bothered us if not fixed. We will recommend Starline to others.

June 11, 2013
Sandi Brett

Good service and product

Very good service with any adjustment and handling with any miscommunication. I feel safe with all security protection now. 🙂 Thanks Ben and other sfaffs! I will definately recommend starline to my family and friends, Cheers

March 25, 2013
Jenny Kim

Focused on Customer Satisfaction

Starline and their staff live up to their moto “qualityservicevalue”. We have had several jobs done by starline to date with more yet to do shortly. Ben as Managing Director is proactively involved in all jobs and lends personal service to his customers. He is on the pulse with the status of work and is focused on the satisfaction of his customers. The quality of the product is superior and our compliments also extend to Harley who carried out the fitment. The finished job looks great and has added value to our property. Competitive pricing in the mix on top of everything else. Ben could not have been more committed or helpful and I just cannot recommend Starline highly enough. Thanks guys

April 25, 2012
Helen Mees

Professional service

I am very happy with the service, it took just over a week to get my screens. Price is very competitive, screens look really nice. Installation was quick and we didn’t even have to be at home. Very professional service.

September 25, 2012
Izabela

Thank you

I am very happy with my whole experience – you have been very patient as I decided, the installation went really well, and the secure view doors look wonderful – and work even better than I hoped! I really appreciated David – the installer – he was very helpful, and organised. Minimal stress for me – and he could explain what he was doing clearly so that it made sense. So thankyou to everyone I have dealt with – the most positive experience of the whole renovation! Helen

April 25, 2012
Helen Mees