STAGE 1.01: Quoting
You can call us or send a web enquiry and our team will contact you to arrange your quote. My staff will arrange either an on-site quote appointment where one of our dealers will come out to see you to discuss the alternatives and provide you with a quote or quote options.
Alternatively, you may already know what you need. In this case, it is much easier to email our dedicated internal sales division with either your house plans, photos of each window or door opening you need a screen or security door for, and/or descriptions of your requirements. Our sales staff can email you a quote estimate without the need to come out to your premises. Many clients prefer this method as it does not require you to take time off work or interfere too much with your schedule and although the quote estimates we provide are as accurate as possible, as we have not inspected physically, they are subject to final check measure.
Stage 1.02: Measuring.
Once you are happy with our quote and agree to go ahead with the order, our sales staff will arrange a dealer to conduct a final check measure on-site or at your premises. Your dealer will update your quote if required and confirm with you any variations. We do need to measure very accurately to ensure your fully customised products fit in the best possible way. Measuring also includes other factors like colour selection confirmation, product type and style per window or door, grade and any other accessories and options. These details will be updated in your quote and will need to be approved by you to your dealer prior to production commencing. This is also the point at which your deposit is required.
Stage 2.01: Production
Once your check measure has been completed and the deposit also confirmed, production of your order can commence. Your dealer will process your order and send your order through to our production facility. Depending upon the product type, colour and other details production of Insect and Security Screens or Doors can take as little 24hrs or as much as 30 days. Typically though, production of a clients total order takes between 7 and 14 days. Once production is completed the production facility informs our sales division who will then contact you to let you know your order is ready for installation. Many clients wish to know when their installation will be or require an installation date prior to placing their order. Once a check measure has been completed and production consulted our team can give you a production completion estimate date. We can also give you installation guarantees but only if your installation deadline requirement is more than twice our typical production lead time for your order. This often happens when clients are building a new home etc and they need to know we can install on or near a handover date. Our production facility utilises a first in first out multi-factor sequenced order schedule that gets all client orders completed in the least possible time. Our sales team, our admin team or a dealer are not able to influence the production sequence or result in any way but rest assured that by adopting this process separation your order is being completed in the shortest time possible, under the most strict quality controls ensuring the product our dealers are installing for you is the best it can be.
Stage 3.01: Installation
Once production has been completed our sales team will contact you to arrange your installation. Our dealers are often quite busy however our target is for most installations to occur within 2 to 5 days of production completion. We can arrange for work on Saturday if required and our installation team can be at your home to start installations from 7 am. Finish is typically around 4 pm. Our dealers or our sales team will contact you if there is a problem, such as a dealer not being able to attend site due to sickness etc and for us to either arrange for another staff member to complete their installation at the same time or to arrange another time. We do everything possible to avoid re-scheduling installation times and have additional experienced installation staff on hand to take over should the need arise. Our dealers are our team of professional sales, measuring and installation personnel who will be your main contact at Starline Security for all product and quoting price negotiations and related technical aspects of your order. We try our best to ensure that one dealer takes your entire order through from quote confirmation, check measuring and the installation. This way you will know who is coming to your home to do your installation and you have met them prior during your on-site quote or on-site check measure. We feel this is a much better way of conducting ourselves rather than having multiple staff completing the different stages and you also have one main point of contact at Starline Security dedicated to ensuring your order is completed in a timely and professional manner.
Stage 4.01: Job Completion
Once your dealer has completed your installation, cleaned up after themselves, shown you how everything works and handed over your keys, you can sit back and enjoy your new screens and doors. But hang on. Before you relax entirely there are a few more things needed to finalise your order.
Stage 4.02: Payment
You will need to complete the final payment. Your dealer can take your payment directly or you can call the office to make your final payment or via direct deposit into Starline Security's bank account. Commercial customers will need to sign off that their dealer has completed the work to their satisfaction.
Stage 4.03: Review Us
We also encourage everyone to review our dealers, our product and us and will email you links to review us with your final payment receipt. Or you can add your review here:
Word of Mouth Reviews