FAQ Archives - Starline Security

Article Type: FAQ

Your Standard Colour Has a Powder Coat Charge. Why?

Sep 3, 2021Sep 3, 2021 | Dealer Information | FAQ

Ever wondered why some of the colours in Starline Security’s ‘standard colour range’ come with an additional powder coat charge? Learn why in our latest article.

What is a ‘Mesh Flap’, and where are they used?

Aug 20, 2021Nov 30, 2022 | Dealer Information | FAQ

Learn about mesh flaps in our latest online article – including what they are, how they work and when you need one.

I am a Starline Security Dealer. Can I return wrong screens for credit?

Jul 30, 2021Jul 15, 2021 | Dealer Information | FAQ

Ever wondered whether you can return security screens from Starline Security for credit? Read our latest article to discover the different financial and logistical costs that determine how we approach products that are deemed “incorrect” by the customer, and how we always work to match your orders precisely.

How much does a security screen or door cost?

Jun 25, 2021Nov 30, 2022 | Information | FAQ

Security screens and door range in price depending on the size, style and accessories that you require. Check out our latest article to get a rough idea of the different price points for windows, hinged doors and sliding doors.

How Long is My Job Going to Take?

Jun 10, 2021Dec 14, 2022 | Information | FAQ

You’ve received your estimate, completed your check-measure and placed your order – how long will the rest of the job take to manufacture and install your new screens? Find out in our latest article.

Are there any finance options available?

Jun 4, 2021Dec 14, 2022 | Information | FAQ

The short answer is no. We have yet to find a finance option that keeps our products and services at a fair and economical price for our customers and dealers.

Can You Install Screens on Saturday or After Hours?

May 28, 2021Dec 14, 2022 | Information | FAQ

Do we install security screens on the weekend or after hours? Read our latest article to find out when our work hours are, how much extra it’ll cost you for a weekend job, and how our options are quite flexible to complete the job no matter who’s home at the time.

3 Deadly Mistakes When Check Measuring Screens and Doors

May 12, 2021Dec 14, 2022 | Information | FAQ

Mistakes happen in every business, but there are three common mistakes we see dealers make in the check-measure process that could be deadly for your business. Learn how to avoid them in our latest article.

Duane Gillies

23:36 16 Feb 23

Excellent quality product made to a very high standard. They no longer do their own installations but will refer you to a preferred installer if you contact them; Steve from Dynasty Glass Installations (who is an absolute professional) did my installation. I got a sliding security door replaced that matches in perfectly with the other, older security grilles and doors in my house.read more

Joanna W

06:51 29 Jan 22

Exceptional service from Hale who installed our security and fly screens. Professional, diligent, and friendly with efficient communication, thank you!read more

David Won

23:05 08 Oct 21

I was really happy with the service and professionalism.Hale Kurapa did our installation, and he was really great in his work.I would recommend to my friends. Thanks!read more

Marcus Haworth

06:28 18 Aug 21

So we had an issue with the rear security door not closing a month or so after the installation.I sent an email informing of the issue and received a call the next day (yesterday) arranging a time to come and check it out. They turned up today (the agreed day and time) and rectified the problem there and then.Great work!read more

Sonal Chopra

11:19 27 Jul 21

Got our security screens installed today by Nathan. Super impressed with the service and professionalism. Nathan was simply amazing! Not only he was punctual with both the appointments- measure and install but he was very polite and respectful. Everytime he came inside the house, he took his shoes off. He explained all the things and options very well. After installation, he cleaned and put everything back in their place. Highly recommend Nathan at Starline security.read more

Melinda Ole Keko

23:40 10 May 21

Hale and the team at Starline were just awesome. Their pricing was on point and customer service incredible. Everything that they said they would do, they did and they did it when they said they would. I needed some new screen doors installed and some old screens retrofitted with triple security locks. The old screens were taken away, refitted with new locks and returned and refitted to the doors on the same day. Exceptional customer service from a local company at a competitive price. Highly recommendedread more

Ceca Radic

22:17 04 May 21

Excellent service and affordable price. Love my new screens! 🙂

Monika Waterson

05:56 11 Mar 21

Great service and communication. Product is of a high standard and priced very reasonable. I would not hesitate to recommend.read more

My Business Numbers

11:38 08 Mar 21

The installer was on time for both appointments. Polite Professional and efficient. Cleaned up around the installation. Highly recommendedread more

Marcus Plasmeyer

02:54 16 Feb 21

Thank you Ben just to let you know Nathan and Hale did an exceptional job. When I was researching I look at the ratings and also look for a fair bit of positive feedback and with Starline Security that was indeed the case. I found a bit of difficulty at the start with the Covid process that was put in place trying to send photo's and measurements due to the various types and styles of doors and windows we have but when none of it made sense and Ben came out it was smooth sailing from then on. Absolutely go with this company these guys really are going above and beyond. Looks perfect couldn't be happier.read more

Lauren

00:26 03 Feb 21

Cannot thank Starline Security enough for the installation of our security screens. Installation occurred after 2 weeks of quoting our property. Anthony, who installed our screens, was polite, professional, on time and tidied up after he completed the job. Could not recommend this company enough. Thank you again Starline Security!read more

Paul Taylor

00:01 30 Jan 21

We looked at Starline for our new house as a second quote. Our previous house we had used another well known brand and that was great but more expensive. Starline met all of the same standards, they were prompt with replies to emails and quotes. Had very sound advice while doing check measure and the installation team were very professional. We are thrilled with finished product and highly recommend this product.read more

Zoë Pashley

23:56 16 Dec 20

We love our new blinds, we got them for privacy but also realised how great they are against the elements too!

Christy Murray

23:11 14 Dec 20

My security door is broken, and I need to get it repaired ASAP. Starline Security answered immediately, answered my question patiently and thoroughly, and referred me to a more appropriate place for what I needed in a friendly manner. Extremely professional and helpful. Thanks!read more

Daryl

02:52 09 Nov 20

Very happy with Starline Security. I tried other flyscreen companies only to receive ZERO response after the standard "we will get back to you" email. Starline admitted they were extremely busy, but still took on my relatively small, non-standard request and set my expectations perfectly. Nathan came out to measure and within a week I had it installed! Janet from the office is also very friendly and easy to work with. So happy I have a solution to keep my balcony doors open during summer without having to worry about insects.read more

Jenny Zhang

11:59 04 Nov 20

So glad that we chose Starline Security to do our screen doors!Amazing customer service, Ben came to measure the doors for the quote and Nathan came to install after a while!Can’t wait to replace all the security screens in the future with Starline 😊read more

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Article Type: FAQ

Your Standard Colour Has a Powder Coat Charge. Why?

What is a ‘Mesh Flap’, and where are they used?

I am a Starline Security Dealer. Can I return wrong screens for credit?

How much does a security screen or door cost?

How Long is My Job Going to Take?

Are there any finance options available?

Can You Install Screens on Saturday or After Hours?

3 Deadly Mistakes When Check Measuring Screens and Doors

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